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Evidence Guide: DEFDPA001 - Promote the organisation’s mission and values

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

DEFDPA001 - Promote the organisation’s mission and values

What evidence can you provide to prove your understanding of each of the following citeria?

Build networks and develop working relationships

  1. Establish formal and informal networks at the local, regional and national levels to support liaison and collaboration in accordance with organisational policy
  2. Recognise roles and responsibilities of stakeholders and ensure they are taken into account in interactions
  3. Develop working relationships with stakeholders to provide beneficial outcomes
  4. Conduct productive dealings with stakeholders in accordance with organisational protocols
  5. Obtain feedback from other organisations and governments to inform and improve service delivery
Establish formal and informal networks at the local, regional and national levels to support liaison and collaboration in accordance with organisational policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise roles and responsibilities of stakeholders and ensure they are taken into account in interactions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop working relationships with stakeholders to provide beneficial outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct productive dealings with stakeholders in accordance with organisational protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain feedback from other organisations and governments to inform and improve service delivery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote the organisation

  1. Use a range of strategies to promote a positive image of the organisation at every available opportunity
  2. Communicate issues, policies and practices to a range of audiences in writing and orally in accordance with organisational procedures
  3. Identify and involve appropriate key people to achieve outcomes
  4. Develop and distribute authoritative and specialist advice in accordance with organisational procedures
Use a range of strategies to promote a positive image of the organisation at every available opportunity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate issues, policies and practices to a range of audiences in writing and orally in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and involve appropriate key people to achieve outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and distribute authoritative and specialist advice in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Represent the organisation

  1. Communicate the organisation’s message clearly and confidently to stakeholders in accordance with organisational policy
  2. Promote the organisation to external stakeholders
  3. Provide advice to stakeholders consistent with organisational policy
  4. Provide advice in the context of strategic planning for the organisation in accordance with organisational policy
  5. Provide advice on sensitive matters in line with privacy and confidentiality legislation and guidelines
Communicate the organisation’s message clearly and confidently to stakeholders in accordance with organisational policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote the organisation to external stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice to stakeholders consistent with organisational policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice in the context of strategic planning for the organisation in accordance with organisational policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice on sensitive matters in line with privacy and confidentiality legislation and guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Build networks and develop working relationships

1.1

Establish formal and informal networks at the local, regional and national levels to support liaison and collaboration in accordance with organisational policy

1.2

Recognise roles and responsibilities of stakeholders and ensure they are taken into account in interactions

1.3

Develop working relationships with stakeholders to provide beneficial outcomes

1.4

Conduct productive dealings with stakeholders in accordance with organisational protocols

1.5

Obtain feedback from other organisations and governments to inform and improve service delivery

2

Promote the organisation

2.1

Use a range of strategies to promote a positive image of the organisation at every available opportunity

2.2

Communicate issues, policies and practices to a range of audiences in writing and orally in accordance with organisational procedures

2.3

Identify and involve appropriate key people to achieve outcomes

2.4

Develop and distribute authoritative and specialist advice in accordance with organisational procedures

3

Represent the organisation

3.1

Communicate the organisation’s message clearly and confidently to stakeholders in accordance with organisational policy

3.2

Promote the organisation to external stakeholders

3.3

Provide advice to stakeholders consistent with organisational policy

3.4

Provide advice in the context of strategic planning for the organisation in accordance with organisational policy

3.5

Provide advice on sensitive matters in line with privacy and confidentiality legislation and guidelines

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Build networks and develop working relationships

1.1

Establish formal and informal networks at the local, regional and national levels to support liaison and collaboration in accordance with organisational policy

1.2

Recognise roles and responsibilities of stakeholders and ensure they are taken into account in interactions

1.3

Develop working relationships with stakeholders to provide beneficial outcomes

1.4

Conduct productive dealings with stakeholders in accordance with organisational protocols

1.5

Obtain feedback from other organisations and governments to inform and improve service delivery

2

Promote the organisation

2.1

Use a range of strategies to promote a positive image of the organisation at every available opportunity

2.2

Communicate issues, policies and practices to a range of audiences in writing and orally in accordance with organisational procedures

2.3

Identify and involve appropriate key people to achieve outcomes

2.4

Develop and distribute authoritative and specialist advice in accordance with organisational procedures

3

Represent the organisation

3.1

Communicate the organisation’s message clearly and confidently to stakeholders in accordance with organisational policy

3.2

Promote the organisation to external stakeholders

3.3

Provide advice to stakeholders consistent with organisational policy

3.4

Provide advice in the context of strategic planning for the organisation in accordance with organisational policy

3.5

Provide advice on sensitive matters in line with privacy and confidentiality legislation and guidelines

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying legislation, regulations and organisational policies, procedures and practices relating to representing and promoting the organisation, including protocols for maintaining networks

applying procedures relating to work health and safety (WHS) in the context of internal and external networking

gaining cooperation of others

preparing general information and papers according to target audiences

proofreading and editing to ensure clarity of meaning, conformity to organisational requirements, and accuracy and consistency of information

responding appropriately to diversity, including gender and disability

using effective communication techniques especially when making public presentations, giving and receiving feedback, designing promotional material, maintaining effective relationships and managing conflict

using problemsolving and negotiation to manage contingencies and achieve mutually acceptable outcomes.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

applicable environmental or sustainability legislation, regulations and codes of practice

confidentiality requirements

external stakeholders including:

community

community groups

community organisations

consultants

customers

industry

local, state/territory and federal governments

media

national and international associations

other emergency management and non-government organisations such as the Red Cross, Salvation Army

technical advisers

utilities

volunteers

work groups and individuals internal to the organisation

goals and objectives of the organisation

key internal and external stakeholders who have an impact on the organisation’s culture, services, resources and policies

legislation, regulations, policies and procedures relating to the protocols and guidelines for representing and promoting the organisation

principles and techniques for building relationships of trust, including with people from different cultures

principles of effective communication in relation to listening, questioning and non-verbal communication

privacy principles

public and political context of the organisation and its services

relevant written communication techniques and their principles

responsibilities of three levels of government relevant to the organisation

roles and responsibilities of other agencies and relevant organisations

statutes impacting on the organisation

techniques and strategies for preparing and presenting information to promote the organisation.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.